When booking a flight with Volaris Airlines, passengers should enter their name carefully and make sure it matches their official travel documents. A spelling mistake or incorrect passenger name can create problems during check-in, security verification, or boarding.

The Volaris Airlines Name Change Policy allows eligible passengers to change the name on a reservation for a fee. Volaris currently states that a name change can be requested up to 4 hours before departure for domestic flights and up to 72 hours before departure for international flights.

Volaris also allows customers to make the name change through the My Trips section of its website when the reservation is eligible.

This guide explains the Volaris name change rules, fees, deadlines, eligibility requirements, online process, and important restrictions.

Can You Change the Name on a Volaris Ticket?

Yes. Volaris allows eligible passengers to change the name associated with a reservation by paying the applicable name-change fee.

According to Volaris, the service can be purchased:

• Up to 4 hours before departure for domestic flights.
• Up to 72 hours before departure for international flights.

However, not every reservation is eligible. If the Name Change option does not appear in your My Trips account, the reservation may not qualify for the service.

A name change is also different from correcting a minor spelling error. Passengers should check the applicable rules before paying for the service.

Volaris Name Change Policy Rules

Volaris has specific conditions for its name-change service.

The main rules include:

• Name changes are subject to a fee.
• Domestic name changes must be completed at least 4 hours before departure.
• International name changes must be completed at least 72 hours before departure.
• The reservation must not have been checked in.
• A flight segment must not already have started.
• Reservations purchased with a Volaris electronic voucher are not eligible.
• The name-change service applies according to the terms in effect when the service is purchased.

For reservations with multiple flight segments, Volaris states that a name change automatically applies to all segments.

Volaris Name Change Fee

The cost of a Volaris name change depends on the reservation and whether the flight is domestic or international.

Volaris currently displays starting prices of:

Flight Type	Starting Name Change Fee
Domestic flights	MXN 400
International flights	USD 20

Applicable taxes may be added to these amounts. The final fee is displayed during the name-change process and may vary according to the reservation.

Volaris also states that the customer must pay the full applicable name-change fee for each name change and for each passenger in the reservation.

Important: Do not rely on a fixed name-change fee without checking your reservation. Volaris can display the applicable charge based on the specific booking.

Volaris Name Change Within 24 Hours

Volaris’ name-change rules are based primarily on the departure deadline rather than a general 24-hour name-change period.

For eligible reservations:

• Domestic flights: name changes are available up to 4 hours before departure.
• International flights: name changes are available up to 72 hours before departure.

Therefore, passengers who discover an incorrect name immediately after booking should make the correction as soon as possible rather than waiting.

Volaris Name Change After Check-In

Once you have completed check-in, Volaris states that you can no longer purchase the name-change service or rename passengers through the My Trips section.

For this reason, review your passenger information before checking in.

If you discover an error after check-in, contact Volaris directly to determine whether any assistance is available.

Volaris Name Change for Domestic Flights

For domestic flights, Volaris allows eligible name changes up to 4 hours before the scheduled departure time.

The name-change process can be completed through:

1. My Trips on the Volaris website.
2. Enter your reservation code and last name.
3. Select Modify Your Flight.
4. Select Name Change.
5. Enter the required passenger information.
6. Pay the applicable fee.

The service is only available when the reservation meets Volaris’ eligibility requirements.

Volaris Name Change for International Flights

For international flights, Volaris allows eligible name changes up to 72 hours before departure.

International passengers should make sure that their passenger information matches their passport or other required travel documents.

A mismatch between the ticket and travel documents can create problems during check-in or document verification.

Volaris specifically reminds passengers that, for international flights, their information must match their travel documents.

Volaris Name Correction Policy

A name correction and a name change should not automatically be treated as the same request.

A correction may involve an error in the passenger’s information, while a name change service can replace the passenger name associated with the reservation.

Examples of errors that should be reported include:

• Typographical mistakes.
• Misspelled first name.
• Misspelled surname.
• Incorrect passenger information.
• Name that does not match the travel document.

If you discover a mistake, contact Volaris as soon as possible and explain that the request is a correction.

Can You Transfer a Volaris Ticket to Another Person?

Volaris’ current name-change service is designed to rename a passenger on an eligible reservation, and its terms state that the original holder ceases to be considered the passenger after the name change.

This means the service can be used to change the passenger associated with an eligible reservation, subject to Volaris’ conditions.

However, not every passenger or reservation is eligible.

Volaris states that if a reservation qualifies, the Name Change option will appear in the My Trips section. If the option does not appear, the passenger cannot initiate the process online.

How to Change the Name on a Volaris Ticket Online

You can request an eligible name change through the Volaris website.

Step 1: Visit Volaris

Open the official Volaris website and go to My Trips.

Step 2: Enter Your Reservation Details

Enter:

• Reservation code.
• Passenger’s last name.

Step 3: Select Modify Your Flight

Open the reservation and choose Modify Your Flight.

Step 4: Select Name Change

If your booking is eligible, you will see the Name Change option.

Step 5: Enter the New Passenger Information

Enter the requested information carefully.

Step 6: Pay the Fee

Pay the applicable name-change charge shown during the process.

Step 7: Confirm the Updated Reservation

After completing the transaction, review the updated reservation and verify that the passenger information is correct.

Volaris officially describes this process through its flight-change page.

Volaris Name Change Through Customer Service

If you cannot complete the name change online, you can contact Volaris Customer Service.

Volaris currently provides several customer-service channels, including:

• WhatsApp.
• AI assistant Ari.
• My Trips.
• Customer-service support.
• Social media channels.

Volaris lists its WhatsApp customer-service number as 55 5898 8599.

When contacting Volaris, keep your reservation code and passenger information ready.

Volaris Name Change for Electronic Voucher Bookings

A significant restriction applies to reservations purchased with a Volaris electronic voucher.

Volaris states that name or itinerary changes are not allowed on reservations paid with an electronic voucher.

Therefore, if your booking was paid using an electronic voucher, check the applicable terms before attempting a name change.

Volaris Name Change After a Flight Has Started

Volaris does not allow the name-change service if one of the flight segments has already started or if the passenger did not show up for the flight.

This means passengers should request a name change before traveling and before the applicable cutoff time.

Volaris Name Change for Multiple Flight Segments

If your reservation contains two or more flight segments, Volaris states that the name change automatically applies to all segments in the reservation.

Passengers should therefore review the entire itinerary before completing the name-change transaction.

Volaris Name Change for Group Bookings

Volaris offers separate rules for group reservations.

For groups of 10 or more passengers, Volaris currently advertises name changes at special rates of MXN 470 per passenger for domestic flights and USD 26 per passenger for international flights.

Group reservations can also have separate passenger-list deadlines and procedures, so group travelers should use the dedicated group-booking process.

Volaris Name Change for v.club Members

Volaris’ FAQ states that name changes do not apply to the v.club membership holder, but a name change can be requested for one or more travel companions by contacting the Call Center. Volaris says an official ID may be required to verify the membership holder.

Passengers should distinguish between changing the name on a flight reservation and changing the name of a v.club membership.

What Happens If the Name on My Volaris Ticket Is Wrong?

If you discover that your name is incorrect, take action immediately.

A name mismatch can potentially cause problems with:

• Online check-in.
• Airport check-in.
• Travel-document verification.
• Security procedures.
• Boarding.
• International travel.

For international flights, Volaris specifically states that passenger information must match travel documents.

Do not wait until you arrive at the airport if the issue can be corrected earlier.

Documents for Volaris Name Change

Depending on the request, Volaris may require passenger information or identification.

Keep the following available:

• Reservation code.
• Passenger’s current name.
• Correct passenger name.
• Passport or government-issued ID.
• Flight number.
• Travel date.
• Contact information.

For international travel, make sure the corrected information matches the passport.

Tips to Avoid Volaris Name Change Problems

• Enter your name exactly as required by your travel documents.
• Review the confirmation email immediately after booking.
• Check the spelling of your first and last name.
• Correct mistakes before checking in.
• Request a name change before the applicable deadline.
• Keep your reservation code available.
• Check the final fee before paying.
• Review every flight segment after making a change.
• Do not use an electronic voucher if you expect to need a name or itinerary change.
• Contact Volaris directly if the online name-change option is unavailable.

Conclusion

The Volaris Airlines Name Change Policy allows eligible passengers to modify the passenger name on a reservation for an applicable fee. Volaris currently allows name changes up to 4 hours before departure for domestic flights and 72 hours before departure for international flights.

The name-change fee starts at approximately MXN 400 for domestic flights and USD 20 for international flights, plus applicable taxes, although the final price depends on the reservation.

Passengers should make the change before checking in because Volaris does not allow the online name-change service after check-in. Reservations paid with an electronic voucher are also excluded from name or itinerary changes.

Before requesting a change, keep your reservation code, passenger information, travel documents, and flight details ready. Always review the updated reservation after completing the process to make sure the passenger information is correct.

Frequently Asked Questions