easyJet Cancellation Policy – Refund Rules, 24-Hour Cancellation & Fees

Overview of easyJet Cancellation Policy

Travel plans can change unexpectedly, and passengers may sometimes need to cancel their flight reservations. Understanding the easyJet Cancellation Policy can help passengers learn about cancellation fees, refund eligibility, government tax refunds, and available options when a flight is cancelled.

easyJet generally offers non-refundable flight tickets. However, passengers who cancel their booking within 24 hours of making the reservation may receive a refund after deduction of the applicable cancellation fee.

If passengers cancel after the 24-hour period, easyJet generally does not refund the flight fare. Certain exceptions may apply in situations involving serious illness, family bereavement, or an airline-initiated cancellation.

Passengers can manage eligible cancellations through the official easyJet website or contact Customer Services for assistance.

What Are the Main Rules of easyJet Cancellation Policy?

Before cancelling an easyJet reservation, passengers should understand these important conditions:

• Most easyJet flight tickets are non-refundable.
• Passengers who cancel within 24 hours of booking may receive a refund minus the applicable cancellation fee.
• After 24 hours, the airline generally does not refund the ticket fare.
• Passengers may still be able to change their flight or passenger name instead of cancelling.
• Eligible passengers who do not travel can request a refund of certain government taxes.
• Special circumstances, such as serious illness or family bereavement, may be considered individually.
• If easyJet cancels a flight, passengers can generally choose an alternative flight or a full refund.

The applicable conditions depend on the booking, the circumstances of cancellation, and the airline’s current terms.

easyJet 24-Hour Cancellation Policy

easyJet allows passengers to cancel their complete booking within 24 hours of making the reservation and receive a refund after deducting the applicable cancellation fee.

This means that the 24-hour cancellation option is not completely free.

Important points include:

• The cancellation request must be made within 24 hours of booking.
• The refund includes eligible flight fares and travel extras purchased directly from easyJet, such as seats and baggage.
• The applicable cancellation fee will be deducted.
• An unused Flex Pass purchased directly from easyJet is refundable under the airline’s published cancellation guidance.
• The booking must be cancelled in accordance with the airline’s cancellation conditions.
• Under easyJet’s terms, a booking cannot be cancelled less than two hours before the scheduled departure of the first flight, even if the request is within 24 hours of booking.

Passengers should check the cancellation amount displayed during the process before confirming.

easyJet Cancellation Fees

The cancellation fee depends on the cancellation method and the applicable fee schedule.

When a passenger cancels within 24 hours, easyJet deducts its applicable cancellation fee from the refund.

Cancellation Situation	Refund or Fee
Cancellation within 24 hours of booking	Refund minus applicable cancellation fee
Cancellation after 24 hours	Flight fare generally non-refundable
Cancellation due to serious illness	Case reviewed under special circumstances
Cancellation due to family bereavement	Refund, voucher, or fee waiver may be considered
easyJet cancels the flight	Alternative flight or full refund may be available
Unused flight with refundable government taxes	Eligible government taxes may be claimed

The cancellation fee can vary depending on the applicable currency and fee schedule. Passengers should consult the official easyJet Fees and Charges page for the current amount.

How to Cancel an easyJet Flight Online?

Passengers can cancel an eligible easyJet booking through the official website.

Follow these steps:

• Visit the official easyJet website.
• Sign in using the email address and password used to make the original booking.
• Open the View Bookings section.
• Select the reservation you want to cancel.
• Review the booking details and cancellation conditions.
• Check the refund amount and applicable cancellation fee.
• Confirm the cancellation request.
• Save the cancellation confirmation for future reference.

If the booking qualifies for a refund, easyJet will process it according to the applicable refund conditions.

How to Cancel an easyJet Flight Through the Mobile App?

Passengers can also access their reservations through the easyJet mobile application.

The general process is:

• Open the easyJet mobile app.
• Sign in using your original booking account.
• Go to the bookings section.
• Select the flight reservation.
• Review the available booking management options.
• Follow the instructions for cancelling the booking, where available.
• Review any applicable cancellation fee.
• Confirm the request and keep the cancellation confirmation.

If the required cancellation option is unavailable, passengers can visit the easyJet website or contact Customer Services.

easyJet Cancellation Policy After 24 Hours

If passengers cancel their booking more than 24 hours after making the reservation, easyJet generally does not provide a refund of the flight fare.

However, passengers may still have other options:

• Change the flight date, subject to the applicable change fee and fare difference.
• Request a passenger name change, subject to the applicable fee.
• Claim eligible government taxes for flights they do not take.
• Contact the airline if the cancellation is related to serious illness or family bereavement.

Passengers should compare the cost of changing a flight with the cost of purchasing a new ticket before making a decision.

easyJet Refund Policy

easyJet generally sells non-refundable flight tickets. Refunds are available only in certain circumstances described in its booking terms.

Passengers may qualify for a refund in the following situations:

• Cancellation within 24 hours: Eligible bookings can receive a refund after the applicable cancellation fee is deducted.
• Airline cancellation: Passengers can generally choose a full refund or an alternative flight.
• Serious illness: The airline may consider a refund or flight voucher after reviewing the required medical documents.
• Family bereavement: The airline may consider a refund, voucher, or fee waiver depending on the circumstances.
• Government taxes: Eligible government taxes may be refundable when a passenger does not travel.

Refunds are normally returned to the original payment method or original easyJet account, as applicable. If the ticket was booked through an agent, the agent is generally responsible for passing on the refund.

easyJet Government Tax Refund Policy

Even if a passenger cannot receive a refund of the flight fare, they may be eligible to claim certain government taxes when they do not travel.

easyJet allows passengers to request eligible government tax refunds through Customer Services.

Important conditions include:

• The passenger must not have taken the relevant flight.
• Only eligible government taxes can be refunded.
• The request must be submitted within six calendar months of the scheduled departure date.
• Passengers should contact easyJet Customer Services to submit the request.
• The refund does not necessarily include the original ticket fare or other non-refundable charges.

Passengers should keep their booking reference and flight details ready when requesting a government tax refund.

easyJet Cancellation Due to Serious Illness

easyJet understands that serious medical conditions may prevent passengers from travelling.

If a passenger needs to cancel or has missed a flight because of a serious or terminal illness, the airline may review the situation.

Passengers may need to:

• Complete the airline’s Medical Declaration document.
• Obtain the required declaration and doctor’s signature.
• Submit the completed document through the airline’s Contact Us process.
• Provide the requested booking information.
• Wait for the airline to review the circumstances.

If the request qualifies under the airline’s policy, easyJet may offer a refund or flight voucher at its discretion.

Passengers should contact their travel insurer as well, because travel insurance may provide additional cancellation coverage.

easyJet Cancellation Due to Family Bereavement

In the unfortunate event of a family bereavement, passengers may need to cancel or change their travel plans.

easyJet reviews these requests according to its bereavement policy.

Depending on the circumstances, the airline may offer:

• A refund of the affected booking.
• A flight voucher.
• A waiver or refund of an applicable flight change fee.
• Assistance with cancelling or changing the reservation.

Passengers may be asked to provide a copy of the death certificate and other booking details.

Requests should be submitted through the airline’s official Contact Us form or Customer Services team.

What Happens If easyJet Cancels Your Flight?

Sometimes easyJet may cancel a scheduled flight because of operational, safety, or other reasons.

If easyJet cancels your flight, passengers generally have the option to:

• Transfer to another available easyJet flight to the same or a nearby destination without paying a flight change fee.
• Request a full refund instead of taking an alternative flight.
• Review their eligibility for additional assistance or compensation under applicable passenger rights regulations.

Depending on the circumstances and applicable laws, passengers may also be entitled to meals, accommodation, or compensation.

Passengers should check the cancellation notification and follow the instructions provided by easyJet.

easyJet Cancellation for Bookings Made Through Travel Agents

Passengers who booked an easyJet flight through a travel agency or another booking provider should contact that provider for assistance with cancellation.

The original booking agent may need to process the cancellation or refund request.

Before contacting the agency, keep the following details ready:

• Booking reference number
• Passenger’s full name
• Flight number
• Original departure date
• Booking confirmation
• Payment details

Passengers should also ask whether the agency charges an additional service fee for processing the cancellation.

Important Tips Before Cancelling an easyJet Flight

Before submitting a cancellation request, passengers should remember these points:

• Check the booking date to determine whether the 24-hour cancellation period is still available.
• Review the applicable cancellation fee.
• Check whether the ticket is refundable.
• Compare flight change costs with cancellation costs.
• Save the original booking confirmation.
• Contact Customer Services for special circumstances.
• Submit government tax refund requests within the six-month deadline.
• Keep all cancellation and refund confirmation emails.
• Contact the original travel agent if the ticket was booked through a third party.

Frequently Asked Questions

Final Words

The easyJet Cancellation Policy provides different options depending on when and why a passenger cancels a reservation. Passengers who cancel within 24 hours of booking may receive a refund after deduction of the applicable cancellation fee, while cancellations after this period are generally non-refundable.

However, passengers may still qualify for government tax refunds or special assistance in cases involving serious illness, family bereavement, or airline-initiated cancellations.

Before cancelling a reservation, review the official easyJet cancellation conditions, check the applicable charges, and keep your booking confirmation for future reference.