Have you booked an Avelo Airlines flight but need to cancel your reservation? Understanding the Avelo Airlines Cancellation Policy can help you avoid unnecessary charges and determine whether you are eligible for a refund or travel credit.
Avelo Airlines allows passengers to cancel their flight reservations before departure. However, cancellation fees and refund eligibility depend on the booking date, departure date, and whether the passenger purchased AveloFlex®. In most cases, canceled reservations are converted into Avelo Cash that can be used toward future Avelo flights.
Passengers should review the cancellation conditions before submitting a request to understand the applicable charges and available refund options.
What Is Avelo Airlines Cancellation Policy?
The Avelo Airlines Cancellation Policy explains the rules and conditions for canceling flight reservations. Passengers can cancel eligible bookings online through the Manage Trips section or contact the airline’s Customer Solutions Center.
Here are some important points about the policy:
- Passengers can cancel eligible reservations before the scheduled departure.
- Cancellation fees depend on the reservation date and how far in advance the flight is canceled.
- AveloFlex® provides a one-time cancellation without a cancellation fee.
- Most canceled reservations receive Avelo Cash instead of a cash refund.
- Reservations canceled within 24 hours of purchase, at least seven days before departure, qualify for a refund to the original payment method.
- Cancellations made less than 15 minutes before departure are not permitted under the standard cancellation rules.
- Avelo Cash is non-transferable and can only be used by the passengers to whom it was issued.
Avelo Airlines 24-Hour Cancellation Policy
Avelo Airlines provides a 24-hour cancellation option for eligible reservations. Passengers can cancel their booking within 24 hours of purchase and receive a full refund to the original form of payment, provided the scheduled departure is at least seven days (168 hours) away.
Important conditions include:
- The cancellation request must be submitted within 24 hours of booking.
- The scheduled departure must be at least seven days away.
- Eligible refunds are returned to the original payment method.
- Passengers can use the Manage Trips section to cancel their reservations.
- A $25 charge per seated traveler applies when the cancellation is processed through Avelo’s Customer Solutions Center.
If the reservation does not meet both the 24-hour and seven-day requirements, the standard cancellation policy applies.
Avelo Airlines Cancellation Fees
Avelo Airlines cancellation fees depend on when the reservation was purchased and how many days remain before departure. For reservations booked without AveloFlex® on or after May 6, 2026, the following cancellation fee schedule applies:
| Days Before Departure | Cancellation Fee |
|---|---|
| More than 90 days | 10% |
| 60 to 90 days | 25% |
| 15 to 59 days | 50% |
| 24 hours to 14 days | 75% |
| 15 minutes to 24 hours | 90% |
| Within 15 minutes | Cancellation not permitted |
These percentages are calculated based on the total reservation value.
Important: Different fee schedules apply to reservations purchased during earlier booking periods. Passengers who booked between March 6, 2025, and January 29, 2026, or between January 30 and May 5, 2026, should check the applicable historical fee schedule on Avelo’s official website.
Avelo Airlines Cancellation Policy with AveloFlex®
AveloFlex® is an optional add-on that provides additional flexibility when travel plans change. Passengers who purchase AveloFlex® can make a one-time flight change or cancellation without a change or cancellation fee.
Some important AveloFlex® conditions include:
- Passengers can cancel their eligible reservation up to 15 minutes before scheduled departure.
- No standard cancellation fee is charged for the covered cancellation.
- Canceled reservations receive Avelo Cash.
- The AveloFlex® fee is deducted from the Avelo Cash issued after cancellation.
- AveloFlex® is valid for one-time use per customer, per flight.
- The 24-hour cancellation refund exception still applies where eligible.
AveloFlex® can be useful for passengers who want more flexibility when booking their travel.
How to Cancel an Avelo Airlines Flight Online?
Passengers can cancel their Avelo Airlines reservations online through the official website. Follow these steps:
- Visit the official Avelo Airlines website.
- Open the Manage Trips section.
- Enter your reservation details as requested.
- Locate the flight you want to cancel.
- Click the Cancel Flight option.
- Review the cancellation information displayed on the screen.
- Confirm your request by selecting Yes.
- Click Cancel Trip to complete the cancellation.
- Check the confirmation message to verify that your reservation has been canceled.
After completing the process, review your email for cancellation confirmation and information about any Avelo Cash or eligible refund.
Avelo Airlines Refund Policy
Avelo Airlines generally provides Avelo Cash for canceled reservations rather than issuing cash refunds. However, passengers may qualify for a refund to their original payment method under certain conditions.
You may be eligible for a refund in the following situations:
- You cancel your reservation within 24 hours of purchase and at least seven days before departure.
- Avelo cancels your flight and you choose a refund instead of alternative travel arrangements.
- Your flight is significantly delayed or changed and you qualify for a refund under applicable regulations.
- Other refund situations covered by applicable laws and airline policies.
Eligible credit or debit card refunds are generally processed within seven business days after receiving a completed refund request. Other payment methods may take up to 20 days.
What Is Avelo Cash?
Avelo Cash is a travel credit issued to passengers when they cancel eligible reservations. It can be used to purchase future flights through the Avelo Airlines website.
Important details about Avelo Cash include:
- It can be redeemed toward future Avelo flight bookings.
- It is issued to the customers traveling on the canceled itinerary.
- It is non-transferable.
- Only the passenger to whom the credit was issued can use it.
- It has no cash or refund value.
- It can be used when booking a new trip through Avelo’s official website.
Passengers should review their cancellation confirmation for information about the Avelo Cash issued to their reservation.
Avelo Airlines Cancellation Policy for Airline-Canceled Flights
Sometimes Avelo Airlines may cancel a flight because of weather conditions, operational problems, mechanical issues, or other unexpected circumstances.
If Avelo cancels a flight, passengers may have the following options depending on the circumstances:
- Rebook on the next available Avelo flight to the destination without an additional fare difference.
- Request a refund for the unused portion of the reservation when eligible.
- Choose Avelo Cash as an alternative to a refund where offered.
- Receive additional assistance under Avelo’s applicable flight disruption policy.
For certain controllable cancellations, Avelo also provides additional assistance, which may include Avelo Cash and hotel accommodations for eligible non-local passengers.
How to Contact Avelo Airlines for Flight Cancellation?
Passengers who need assistance with canceling their reservations, checking refund eligibility, or understanding cancellation fees can contact Avelo Airlines through its official customer support channels.
- Customer Solutions Center: (346) 616-9500
- Email Address: support@aveloair.com
- Official Website: https://www.aveloair.com/
- Manage Trips: https://www.aveloair.com/
- Refund Information: https://www.aveloair.com/help/refunds-and-avelo-cash
Passengers should keep their booking confirmation number, flight details, and payment information ready when contacting the airline.
Frequently Asked Questions
Yes, eligible passengers can receive a refund to their original payment method. Generally, the reservation must be canceled within 24 hours of purchase, and departure must be at least seven days away. Other circumstances may also qualify for a refund.
Yes. Avelo Airlines allows eligible reservations to be canceled within 24 hours of purchase for a full refund, provided the flight is scheduled at least seven days after booking.
For reservations booked without AveloFlex® on or after May 6, 2026, cancellation fees range from 10% to 90% of the total reservation value, depending on the time remaining before departure.
Yes. Visit the official Avelo Airlines website, open Manage Trips, retrieve your reservation, and follow the cancellation instructions.
If Avelo cancels your flight, you may be eligible for rebooking on another Avelo flight or a refund for the unused portion of your reservation, depending on the circumstances.
Final Words
The Avelo Airlines Cancellation Policy allows passengers to cancel eligible reservations before departure, subject to applicable cancellation fees and conditions. Passengers can receive Avelo Cash for many cancellations, while eligible 24-hour cancellations may qualify for a refund to the original payment method. Before canceling, always check your booking date, departure date, and AveloFlex® benefits to understand the available options.