Arajet Cancellation Policy – Refund Rules, Fees, 24-Hour Cancellation & Refund Flex

Arajet cancellation rules depend on when you cancel your booking, whether you purchased the optional Refund Flex service, and whether the cancellation is voluntary or initiated by the airline. Passengers who cancel within the qualifying 24-hour booking window may receive a full refund, while other voluntary cancellations may only qualify for certain refundable taxes and fees.

Arajet also offers Refund Flex, an optional add-on that allows eligible passengers to cancel up to 24 hours before departure and request a refund of the ticket and eligible extras. Below is a detailed guide to the Arajet cancellation policy, refund conditions, cancellation process, and frequently asked questions.

Overview of Arajet Cancellation Policy

The Arajet cancellation policy explains when passengers can cancel a reservation and whether they are eligible for a refund. The conditions are different for passengers who cancel because of a change in travel plans and passengers whose flights are cancelled by Arajet.

Here are the main points:

• Passengers can request a full refund within 24 hours of booking if the first flight is scheduled to depart at least 7 calendar days after the purchase.
• If the booking does not meet both conditions, a voluntary cancellation may qualify only for refundable amounts, such as certain taxes or fees that Arajet has not paid to a third party.
• Passengers who purchased Refund Flex may be able to cancel up to 24 hours before departure, provided they have not checked in.
• If Arajet cancels a flight, passengers may be offered an alternative flight, an Arajet voucher, or a refund, depending on the circumstances and applicable rules.
• Refund requests must be submitted through Arajet’s official request channels.

Arajet 24-Hour Cancellation Policy

Arajet allows passengers to request cancellation and a full refund within 24 hours of purchasing a reservation, provided the first scheduled flight is at least 7 calendar days away from the purchase date.

Both conditions must be met:

• The cancellation request must be submitted within 24 hours of booking.
• The first flight must be scheduled to depart at least 7 calendar days after the booking date.

If the first flight is less than 7 calendar days away, the passenger is not eligible for a full refund under this specific 24-hour policy, even if the cancellation request is made within the first 24 hours.

If either condition is not met, Arajet states that the passenger may only receive eligible refundable amounts, such as certain taxes or fees that have not already been paid to third parties.

Arajet Cancellation Fees

Cancellation charges and refund eligibility depend on the type of cancellation and the services included in the reservation.

Arajet’s published cancellation information does not provide one universal cancellation fee that applies to every booking. Instead, the following conditions may apply:

• Cancellation within 24 hours: A full refund may be available if the booking meets the 7-calendar-day departure requirement.
• Cancellation without Refund Flex: A full refund is generally not available outside the qualifying 24-hour window. Certain refundable taxes or fees may still be returned.
• Cancellation with Refund Flex: Eligible passengers can request a refund of the base fare and paid extras, excluding the Refund Flex service cost.
• Airline-initiated cancellation: Passengers may be offered a refund, voucher, or alternative flight.
• Non-refundable charges: Some booking fees, fuel surcharges, additional services, and other charges may not be refundable.

Always review the conditions displayed for your specific booking before submitting a cancellation request.

What Is Arajet Refund Flex?

Refund Flex is an optional service that passengers can purchase while making an Arajet reservation. It provides additional flexibility if travel plans change.

Passengers who add Refund Flex may cancel an eligible reservation and request a refund up to 24 hours before the first flight’s departure.

Important Refund Flex conditions include:

• It must be purchased during the original booking process.
• It cannot normally be added after the reservation has been completed.
• The passenger must request cancellation at least 24 hours before departure.
• The passenger must not have completed online or airport check-in.
• It is non-transferable and applies to the passenger who purchased it.
• It does not apply to no-show situations.
• It applies only to eligible flight segments operated by Arajet.

The Refund Flex service fee itself is not refundable. The refund may include the eligible base fare and paid extras, subject to the applicable terms.

How to Cancel an Arajet Flight Online

Passengers who want to cancel their reservation should use Arajet’s official cancellation or refund request process. The applicable option depends on the booking and the reason for cancellation.

Follow these general steps:

• Visit the official Arajet website.
• Open the booking-management or Helpdesk section.
• Locate the cancellation or refund request option.
• Enter the reservation information requested in the form.
• Select the appropriate cancellation or refund reason.
• Submit the request and keep a copy of the confirmation.

For cancellations covered by Arajet’s published cancellation procedure, passengers can also use the official Arajet cancellation request form.

Submitting a request does not automatically mean that every part of the ticket is refundable. Arajet reviews the booking under the applicable conditions.

How to Cancel an Arajet Flight with Refund Flex

Passengers who purchased Refund Flex can use the service to request cancellation and a refund, provided they meet its conditions.

• Open Arajet’s official website.
• Go to Manage My Booking.
• Retrieve your reservation using the requested booking details.
• Look for the cancellation or refund option.
• Follow the instructions to submit the request.
• Select the available refund method, if offered.

The passenger must submit the request at least 24 hours before departure and must not have completed check-in. According to Arajet’s Refund Flex terms, an eligible voucher may be issued within 48 hours, while a refund to the original payment method may take up to 30 days.arajet.com+1

Arajet Refund Policy

Arajet refund eligibility depends on the reason for cancellation and the type of ticket or optional service purchased.

A passenger may qualify for a refund in situations such as:

• Cancellation within the qualifying 24-hour booking window.
• Cancellation using an eligible Refund Flex service.
• Cancellation initiated by Arajet.
• Other situations where a refund is required under applicable local laws or regulations.

For ordinary voluntary cancellations outside the qualifying 24-hour period, Arajet may refund only certain eligible taxes or fees that have not been paid to third parties.

Passengers should check the fare conditions and the refund breakdown before assuming that the entire ticket price will be returned.

Which Charges Are Refundable on Arajet Tickets?

Not every amount paid during booking is necessarily refundable. Arajet identifies some charges that may be refundable and others that are generally non-refundable.

Charges	Refund status
Arrival fees	May be refundable
Departure fees	May be refundable
Development fees	May be refundable
Security fees	May be refundable
Inspection fees	May be refundable
Tourist tax	May be refundable
Fuel surcharge (YQ)	Non-refundable
Booking fees	Non-refundable
Travel assistance services	Non-refundable
Additional services and extras	Generally non-refundable
Refund Flex service cost	Non-refundable

The final refund depends on the booking, the applicable regulations, and whether the airline has already paid the relevant charges to a third party. Special local rules may apply to tickets involving Colombia or other countries.

Arajet Flight Cancellation by the Airline

Sometimes Arajet may cancel a flight because of operational issues, schedule changes, or other circumstances. When this happens, the airline says it will inform passengers using the contact details provided during booking.

Depending on the circumstances, passengers may be offered:

• Rebooking on an alternative flight.
• Travel on another date, where available.
• An Arajet travel voucher.
• A refund to the original payment method.

If Arajet cancels a flight for reasons attributable to the airline, its Helpdesk says passengers can request a 100% refund of the booking, including additional services such as Travel Assist.

Passengers should review the options communicated by Arajet and submit the relevant refund request if they do not wish to travel.

How to Request an Arajet Refund

Passengers can request a refund through Arajet’s official channels, depending on the refund method.

For a refund to the original payment method:

• Open the official Arajet refund request form.
• Provide the requested booking and passenger information.
• Submit the refund request.
• Keep the submission confirmation for reference.

For a voucher request:

• Visit Arajet’s Contact Us page.
• Use the available contact center channel.
• Ask about the voucher option for your reservation.

Arajet’s Helpdesk states that refund requests should be submitted within 7 days after the flight date. It also says passengers should expect an initial response within 10 business days; if approved, the refund is processed within 30 days after that response. Check the instructions for your particular cancellation before relying on these timelines.

Arajet Cancellation After Check-In

Cancellation conditions can change after a passenger completes check-in.

For passengers using Refund Flex, completing online or airport check-in makes the reservation ineligible for cancellation under that service. The request must be made before check-in and at least 24 hours before departure.

If you have already checked in, contact Arajet through its official support channels to ask what options, if any, apply to your booking. Do not assume that a standard cancellation or Refund Flex refund will still be available.

Arajet Cancellation for Travel Agency Bookings

Passengers who booked through a travel agency or third-party website should review the booking provider’s cancellation conditions as well as Arajet’s rules.

• Check the cancellation terms shown on the agency booking confirmation.
• Contact the travel agency to understand its refund process.
• Keep your ticket number and booking confirmation available.
• Ask whether the agency or Arajet must submit the refund request.
• Check any service charges imposed separately by the booking provider.

Refund eligibility may depend on the original ticket conditions and applicable local regulations. Avoid cancelling through multiple channels before confirming which provider is responsible for handling the request.

Tips to Avoid Cancellation Problems

• Read the fare rules before purchasing your ticket.
• Check whether the first flight is at least 7 calendar days away if you may need the 24-hour cancellation option.
• Consider Refund Flex at the time of booking if you want additional cancellation flexibility.
• Do not complete check-in if you intend to use Refund Flex.
• Submit cancellation and refund requests through Arajet’s official channels.
• Keep your booking confirmation, payment receipt, and refund-request reference.
• Check which taxes, fees, and extras are refundable before expecting a full refund.
• If Arajet cancels your flight, review the rebooking and refund options it provides.

Frequently Asked Questions

Final Words

The Arajet cancellation policy depends on the timing of the request, the fare conditions, and whether Refund Flex was purchased. Passengers who cancel within 24 hours of booking may qualify for a full refund if their first flight is at least 7 calendar days away. Those with Refund Flex may have additional flexibility, provided they cancel at least 24 hours before departure and have not checked in.

If Arajet cancels a flight, passengers should review the rebooking, voucher, and refund options communicated by the airline. Always use Arajet’s official Helpdesk and keep a record of your request.