If you are traveling with Air Dolomiti and need help with your reservation, flight schedule, ticket, baggage, cancellation, refund, seat selection, or other travel-related concerns, Air Dolomiti Customer Service can provide assistance.

Air Dolomiti offers customer support by telephone, email, online forms, and live chat. The appropriate contact method depends on the type of request and whether you booked directly with Air Dolomiti or through a travel agency.

This guide explains how to contact Air Dolomiti Customer Service, including its phone number, email address, operating hours, booking support, baggage assistance, refunds, flight changes, and other common services.

Air Dolomiti Customer Service Phone Number

Passengers looking for assistance with Air Dolomiti flights can contact the airline’s Customer Service at:

Air Dolomiti Customer Service: +39 045 288 6140

From Germany: +49 089 97580497

Air Dolomiti states that these numbers can be used for information concerning flight schedules, fares, and Air Dolomiti tickets. The airline also notes that calls do not incur additional charges beyond those applied by the passenger’s telephone operator.

Air Dolomiti Customer Service Hours

Air Dolomiti publishes the following Customer Service hours:

• Monday to Friday: 8:30 AM–8:00 PM GMT+1
• Saturday and Sunday: 9:00 AM–5:00 PM GMT+1
• Public holidays: Closed

These hours apply to the airline’s published Customer Service telephone support.

Passengers can also submit an inquiry through Air Dolomiti’s online contact form when telephone support is unavailable.

Air Dolomiti Customer Service Email

Passengers can contact Air Dolomiti Customer Service by email for information concerning flights, fares, and tickets.

When sending an email, include your booking reference, passenger name, flight number, travel date, and a clear explanation of your request.

Providing complete information can make it easier for the customer-service team to identify your reservation.

Air Dolomiti Customer Service Online

Air Dolomiti provides an online Contacts & Support section where passengers can find assistance for:

• Booking management
• Flight irregularities
• Baggage irregularities
• Current flight information
• Group travel
• Check-in
• Miles & More
• Frequently asked questions

The airline also provides online forms for specific customer requests.

Official Air Dolomiti Support: Air Dolomiti Customer Service & Support

Air Dolomiti Live Chat

Air Dolomiti also offers a live chat service through its website.

Passengers can look for the Chat button in the bottom-right corner of the Air Dolomiti website to start a conversation with an operator.

According to Air Dolomiti, the live chat operates:

• Monday to Friday
• 9:00 AM–5:00 PM
• Public holidays excluded

This can be a convenient option for passengers who prefer online assistance instead of calling customer service.

How to Contact Air Dolomiti Customer Service?

Before contacting Air Dolomiti, keep your booking information ready.

Step 1: Collect Your Booking Details

Prepare:

• Booking reference.
• Passenger name.
• Ticket number.
• Flight number.
• Travel date.
• Departure airport.
• Arrival airport.
• Email address used for booking.

Step 2: Identify Your Request

Clearly determine what you need help with, such as:

• Flight change.
• Cancellation.
• Refund.
• Name correction.
• Baggage issue.
• Seat selection.
• Check-in problem.
• Flight schedule information.

Step 3: Choose a Contact Method

You can contact Air Dolomiti by telephone, email, online form, or live chat, depending on your request.

Step 4: Keep the Case Reference

If Air Dolomiti provides a reference number after you submit a request or complaint, keep it for future communication.

Air Dolomiti Customer Service for Booking Problems

Passengers can contact Air Dolomiti for assistance with reservation-related questions.

Common booking problems include:

• Booking confirmation issues.
• Incorrect passenger information.
• Problems retrieving a reservation.
• Questions about ticket conditions.
• Flight changes.
• Additional services.
• Seat reservations.

Air Dolomiti’s Manage Your Booking feature allows passengers to retrieve their booking using their surname and booking code. Depending on the fare conditions, passengers can modify flights and add certain extra services online.

Air Dolomiti Customer Service for Flight Changes

If you need to change your Air Dolomiti flight, check your fare conditions first.

Air Dolomiti states that passengers can modify flights online or through Customer Service when the ticket’s fare conditions permit the change.

When contacting the airline about a flight change, provide:

• Booking reference.
• Current flight information.
• Preferred new travel date.
• Preferred flight, if known.
• Passenger information.

Any applicable fare difference or change charge depends on the conditions of your ticket.

Air Dolomiti Customer Service for Cancellations

If you want to cancel an Air Dolomiti booking, review the conditions of your ticket before requesting cancellation.

Depending on the fare and circumstances, cancellation and refund conditions can vary.

When requesting assistance, provide:

• Booking code.
• Ticket number.
• Passenger name.
• Flight details.
• Reason for contacting Customer Service.

If your flight was canceled by Air Dolomiti or significantly disrupted, different passenger-rights and refund rules may apply.

Air Dolomiti Customer Service for Refunds

Passengers who need information about refunds should contact Air Dolomiti or use the appropriate online form.

Refund eligibility can depend on:

• Ticket type.
• Fare conditions.
• Reason for cancellation.
• Whether the airline canceled the flight.
• Whether the booking was partially used.
• Additional services purchased.

For flight disruptions covered by EU Regulation 261/2004, Air Dolomiti provides a dedicated Customer Relations process for compensation and reimbursement claims.

Air Dolomiti Customer Service for Baggage

Air Dolomiti provides support for baggage-related issues, including baggage irregularities.

If your baggage is lost, delayed, or damaged, report the problem as soon as possible through the appropriate airport or airline baggage service.

For certain baggage-related claims, Air Dolomiti directs passengers to its Customer Relations process.

Passengers should keep:

• Baggage receipt.
• Baggage tag.
• Boarding pass.
• Booking confirmation.
• Receipts for eligible expenses.

Air Dolomiti Customer Service for Seat Selection

Passengers can contact Air Dolomiti Customer Service to book or change a seat.

Air Dolomiti states that seat reservations can be made through Customer Service or through the Manage Booking section, generally up to 52 hours before departure.

Customer Service phone number:

+39 045 288 6140

Air Dolomiti Customer Service for Special Assistance

Passengers requiring assistance because of reduced mobility or a disability can contact Air Dolomiti Customer Service.

The airline asks passengers to request assistance no later than 48 hours before departure to allow the necessary arrangements to be made.

For assistance requests, contact:

Phone: +39 045 288 6140

Air Dolomiti states that Customer Service can assist with requests involving wheelchairs, mobility aids, assistance dogs, medical equipment, and other special requirements.

Air Dolomiti Customer Service for Flight Information

Passengers can contact Air Dolomiti for information about:

• Flight schedules.
• Flight fares.
• Ticket information.
• Flight status.
• Booking details.

The airline also provides an online flight-status service through its website.

Before traveling, it is recommended to check the latest flight information because schedules can change.

Air Dolomiti Customer Service for Name Corrections

If you notice an error in the passenger name on your Air Dolomiti booking, contact Customer Service as soon as possible.

Have the following information ready:

• Booking reference.
• Ticket number.
• Passenger’s current name.
• Correct name.
• Passport or government-issued ID, if requested.

If the ticket was purchased through a travel agency, contact the agency that issued the ticket because it may need to process the request.

Air Dolomiti Customer Service for Travel Agency Bookings

If you purchased your Air Dolomiti ticket through a travel agency, online travel agency, or another booking provider, the agency may need to handle certain booking requests.

This can include:

• Ticket changes.
• Name corrections.
• Cancellations.
• Refund requests.
• Special assistance.

Air Dolomiti specifically states that passengers who booked through a travel agency and need certain special assistance should contact the agency directly.

Tips for Contacting Air Dolomiti Customer Service

Follow these tips when contacting the airline:

• Keep your booking reference ready.
• Provide the passenger’s full name.
• Include your flight number and travel date.
• Clearly explain the issue.
• Contact the airline as early as possible.
• Keep copies of emails and supporting documents.
• Save any case or reference number provided by Customer Service.
• If you booked through an agency, contact the agency when appropriate.

Conclusion

Air Dolomiti Customer Service provides assistance with flight schedules, fares, tickets, booking changes, seat reservations, baggage issues, special assistance, refunds, and other travel-related requests.

The main Customer Service number is +39 045 288 6140, while passengers calling from Germany can use +49 089 97580497. Air Dolomiti’s published Customer Service hours are Monday to Friday from 8:30 AM to 8:00 PM GMT+1 and weekends from 9:00 AM to 5:00 PM GMT+1, excluding public holidays.

For online assistance, passengers can use Air Dolomiti’s support pages, Manage Booking service, online forms, and live chat.

For the quickest assistance, keep your booking reference, ticket number, passenger name, and flight details ready before contacting the airline.

Frequently Asked Questions