Have you noticed a spelling mistake in your name after booking a Singapore Airlines flight? The Singapore Airlines Name Change Policy explains how passengers can correct or update their names, what types of name corrections may be accepted, what fees can apply, and what documents may be required.
Singapore Airlines allows passengers to contact the airline to update or correct a name in an existing booking. The airline’s current booking FAQ states that a USD 50 service fee applies when requesting assistance to update a passenger name. However, the exact handling can depend on the ticket, booking type, fare conditions, and reason for the correction.
Singapore Airlines Name Change Policy
Singapore Airlines distinguishes between correcting the name of the existing passenger and transferring a ticket to another person.
A name correction may be appropriate when the passenger’s name was entered incorrectly during booking. Examples can include a spelling error, incorrect name sequence, missing name information, or certain legal name changes.
However, a Singapore Airlines ticket is generally not transferable. The airline’s Conditions of Carriage state that transportation is provided to the person named on the ticket who can provide valid identification.
Singapore Airlines Name Correction Highlights
- Name corrections should relate to the same passenger.
- The corrected name should match the passenger’s passport or applicable travel document.
- Singapore Airlines can assist with updating a name in an existing booking.
- A USD 50 service fee may apply for name updates.
- Legal name changes may require supporting documentation.
- A ticket cannot simply be transferred to another passenger.
- Some promotional fares may specifically prohibit name changes after ticket issuance.
Singapore Airlines Name Correction vs. Name Change
Understanding the difference between a name correction and a name change is important.
Name Correction
A name correction normally refers to fixing an error in the passenger’s booking while keeping the same passenger.
Examples include:
- Correcting a spelling mistake
- Correcting the order of names
- Adding missing name information
- Correcting a salutation
- Correcting certain spacing errors
- Fixing the passenger’s name to match the passport
Singapore Airlines’ agent guidance includes several permitted name-error scenarios, such as changes to a limited number of letters, name-sequence corrections, certain additions/deletions, and legal name changes.
Name Change
A name change can involve a legal change to the passenger’s identity information, such as a change following marriage or another legally recognized event.
This is different from changing the ticket from one person to an entirely different traveller. Singapore Airlines’ Conditions of Carriage state that tickets are not transferable.
Can I Change My Name on a Singapore Airlines Ticket?
You may be able to correct or update your name, but you generally cannot transfer your ticket to another person.
Singapore Airlines’ current booking information says passengers can contact the airline to update their name in a booking, with a USD 50 service fee.
If the requested change involves a legal name change or a significant correction, additional documentation may be required.
Singapore Airlines Name Correction Fee
Singapore Airlines currently states that a USD 50 service fee applies when contacting the airline to update a passenger’s name in a booking.
However, passengers should not assume that USD 50 applies to every possible booking or name-related request. Fees and procedures can vary according to the booking type, ticket conditions, market, and whether the ticket was purchased directly or through an agent.
For example, Singapore Airlines has separate procedures for group bookings and certain promotional fares.
Singapore Airlines Name Correction for Spelling Mistakes
A spelling mistake can generally be treated as a name-correction request rather than a passenger change.
Singapore Airlines’ published agent guidance provides examples of name errors involving limited letter changes, such as correcting a misspelled surname or given name.
If you notice a spelling mistake, it is better to contact Singapore Airlines as soon as possible instead of waiting until airport check-in.
Singapore Airlines Name Correction for Name Sequence
Sometimes the correct name has been entered into the wrong order.
Singapore Airlines’ published name-error guidance includes change in name sequence without changing the spelling as an example of a permitted correction in applicable circumstances.
The corrected booking should accurately represent the passenger’s official travel document.
Singapore Airlines Missing Middle Name
If your middle name was not included in your booking, the correction may depend on how the name appears in your passport.
Singapore Airlines currently advises passengers to use the passport’s Machine Readable Zone (MRZ) when entering their name. If a middle name appears in the passport MRZ, it should be entered in the First/Given Name field. If it does not appear in the MRZ, Singapore Airlines says it should not be added simply because it appears elsewhere on the passport.
This is important because not every difference between a booking and the full passport name necessarily requires a name correction.
Singapore Airlines Name Change After Marriage
If your legal name has changed after marriage, you should contact Singapore Airlines and provide the appropriate supporting documentation if requested.
Singapore Airlines’ name-correction material specifically includes legal name change as a reason for a name correction.
The airline may request documentation that confirms the legal name change and identification showing the new name.
Singapore Airlines Name Change After Divorce
A legally changed surname following divorce may also require supporting documentation.
If your passport or travel document has already been updated, use the current travel-document name when requesting the correction.
Contact Singapore Airlines before travelling if the booking name and travel-document name are significantly different.
How to Correct Your Name on Singapore Airlines
Singapore Airlines’ current booking FAQ directs passengers to contact the airline when they need to update their name in a booking.
Steps to Request a Singapore Airlines Name Correction:
- Visit the official Singapore Airlines website.
- Open the Help or Contact section.
- Contact Singapore Airlines regarding your booking.
- Provide your booking reference.
- Provide the passenger’s correct name.
- Explain the reason for the correction.
- Provide passport or supporting documentation if requested.
- Pay the applicable service fee, if required.
- Confirm that the corrected name matches your travel document.
- Request confirmation that the booking has been updated.
Singapore Airlines currently lists a USD 50 service fee for assistance with updating a passenger name.
Documents Required for Singapore Airlines Name Change
The documents required depend on the type of correction.
For a simple spelling correction, Singapore Airlines may only need information from your booking and passport.
For a legal name change, additional documentation may be requested.
Possible documents include:
- Passport
- Government-issued identification
- Marriage certificate
- Divorce documentation
- Other legal documentation supporting the name change
Singapore Airlines’ agent documentation specifically includes legal name change as one of the reasons for a name correction request.
Singapore Airlines Name Change for Another Passenger
You generally cannot change your Singapore Airlines ticket into another person’s name.
The airline’s Conditions of Carriage state that a ticket is not transferable and that the passenger must be the person named on the ticket and able to provide valid identification.
Therefore, if you can no longer travel and want another person to use your ticket, you may need to purchase a new ticket instead of requesting a name correction.
Singapore Airlines Name Correction After Ticket Issuance
A name correction may be possible after ticket issuance, depending on the booking and applicable rules.
Singapore Airlines has published procedures allowing certain name errors to be corrected and tickets to be reissued under specified conditions.
However, some fare promotions specifically state that name changes are not permitted after ticket issuance.
Therefore, passengers should check the specific fare conditions attached to their booking.
Singapore Airlines Name Change for Travel Agency Bookings
If your ticket was booked through a travel agency, the agency may need to process the name correction.
This can be especially important for tickets issued through travel-agent systems because ticketing rules and reissue procedures can vary.
Before requesting a correction, contact the agency that issued your ticket and provide the correct name exactly as shown on your passport.
Singapore Airlines Name Change for Group Bookings
Singapore Airlines has separate rules for group bookings.
Its published group-policy material allows certain name corrections for eligible SQ-only groups, while interline group bookings can have additional restrictions. For some post-ticketing group corrections, a fee may apply.
Therefore, passengers travelling as part of a group should follow the instructions provided by the group travel department or booking agency.
Singapore Airlines Name Change for Codeshare Flights
Name correction can be more complicated when an itinerary includes flights operated by another airline.
Singapore Airlines’ group-policy documentation notes restrictions for interline bookings because of potential synchronization issues between airline and booking systems.
If your itinerary contains codeshare or interline flights, contact Singapore Airlines or the issuing travel agency before making a correction.
Singapore Airlines Name Change After Check-In
If you have already checked in, contact Singapore Airlines before attempting to change the passenger name.
A name correction can involve changes to the passenger record and ticket, so completing the correction before airport check-in is generally preferable.
If your name does not match your travel document, do not wait until boarding to resolve the problem.
Singapore Airlines First Name and Last Name Correction
Singapore Airlines advises passengers to enter their name exactly according to the passport and recommends using the passport’s MRZ for accurate entry.
When booking online:
- Enter your full name as shown in the passport.
- Use alphabetical characters where required.
- Follow Singapore Airlines’ instructions for first/given and last/family names.
- If your passport has a single name, follow the airline’s specific single-name instructions.
- If your name contains a middle name, follow the MRZ instructions.
Singapore Airlines Single-Name Policy
Singapore Airlines provides specific instructions for passengers who have only a first name or only a last name.
If the passport does not contain the standard double-chevron separation in the MRZ, Singapore Airlines instructs passengers to select the option indicating that they do not have a first/given name and enter the applicable name in the Last/Family Name field.
Passengers with unusual or single-word names should follow the airline’s instructions rather than creating an artificial first or last name.
Singapore Airlines Special Characters in Names
Singapore Airlines states that passengers whose names contain special characters such as hyphens, apostrophes or underscores should remove those characters when entering the name online if the booking system produces an error. The airline says this will not affect the ticket.
For example, if your passport displays a name with a special character and the booking system does not accept it, follow the airline’s online name-entry instructions.
Final Thoughts
The Singapore Airlines Name Change Policy primarily allows passengers to correct or update passenger information rather than transfer a ticket to another traveller. Minor name errors, name-sequence issues and certain legal name changes may be handled under Singapore Airlines’ applicable correction procedures.
Singapore Airlines currently states that passengers can contact the airline to update their name in a booking and that a USD 50 service fee applies. However, specific fare rules, promotional conditions, ticket type and itinerary can affect whether a correction is possible.
If you notice a mistake in your Singapore Airlines booking, contact the airline as early as possible and make sure the corrected name matches your passport or applicable travel document.
Singapore Airlines Name Change FAQs
You may be able to correct or update your name by contacting Singapore Airlines. However, tickets are generally not transferable to another passenger.
Singapore Airlines currently states that a USD 50 service fee applies when you contact the airline to update your name in a booking. Specific booking or fare conditions can affect the applicable process.
Yes, eligible name errors can be corrected. Singapore Airlines’ published agent guidance includes limited spelling corrections among its name-error scenarios.
Generally, no. Singapore Airlines’ Conditions of Carriage state that tickets are not transferable.
It depends on how the middle name appears in your passport’s MRZ. Singapore Airlines advises passengers to follow the MRZ when entering first, given and middle names.
A legal name change can be requested, and supporting documentation may be required. Singapore Airlines’ name-correction material specifically includes legal name changes.
Yes, Singapore Airlines says passengers can contact the airline to update their name in an existing booking. A USD 50 service fee applies according to its current booking FAQ.
Certain name corrections can be processed after ticket issuance under applicable procedures, but restrictions vary by fare and booking type. Some promotional fares explicitly prohibit name changes after ticket issuance.
Depending on the request, you may need your passport and supporting legal documentation for a legal name change. Singapore Airlines may request additional documents when reviewing the correction.
Contact the travel agent that issued your ticket. The agent may need to process the correction through the applicable booking and ticketing system.
It depends on the specific promotion. Some Singapore Airlines promotional fares explicitly state that name changes are not permitted after successful booking or ticket issuance.