Have you booked a flight with Singapore Airlines but need to cancel your travel plans? Understanding the Singapore Airlines Cancellation Policy can help you determine whether your ticket is refundable, what cancellation fees may apply, and how to request a refund.
Singapore Airlines allows eligible passengers to cancel their bookings and request refunds according to the fare conditions of their tickets. Refund eligibility, cancellation charges, and deadlines can vary depending on the fare type, route, ticket conditions, and the reason for cancellation.
According to Singapore Airlines, passengers who purchase a refundable fare can cancel their ticket online and request a refund. If a non-refundable ticket is cancelled, generally only the refundable taxes are returned.
Singapore Airlines Cancellation Policy
The Singapore Airlines Cancellation Policy depends on the fare conditions associated with your ticket. Not every Singapore Airlines ticket is refundable, and certain fares may have cancellation restrictions.
If you purchased a refundable ticket, you may be able to cancel the booking and receive a refund after applicable cancellation or refund fees are deducted.
If you purchased a non-refundable ticket, Singapore Airlines states that only refundable taxes will generally be returned.
Singapore Airlines Cancellation Policy Highlights
- Refund eligibility depends on the fare type.
- Refundable tickets can generally be cancelled for a refund.
- Cancellation or refund fees may apply to eligible tickets.
- Non-refundable tickets generally qualify only for refundable taxes.
- The cancellation must be submitted within the applicable deadline shown on the booking.
- Tickets booked to or from the USA may qualify for a 24-hour penalty-free cancellation under specific conditions.
- Refunds are generally returned to the original payment method.
- Travel-agent bookings may need to be cancelled through the issuing agent.
Singapore Airlines 24-Hour Cancellation Policy
Singapore Airlines provides a specific 24-hour cancellation policy for flights to or from the USA.
If you purchase a ticket for travel to or from the United States, you may cancel the ticket without penalty within 24 hours of making the reservation, provided that the reservation was made at least one week before the scheduled departure.
Singapore Airlines advises passengers to contact the airline to cancel the ticket under this provision to ensure that the applicable full refund is processed.
The 24-hour rule should not be assumed to apply to every Singapore Airlines booking worldwide. The applicable market and ticket conditions matter.
Singapore Airlines Cancellation Fees
Singapore Airlines does not have one cancellation fee that applies to every ticket.
Cancellation or refund fees depend on the fare conditions attached to the booking. Singapore Airlines specifically states that cancellation/refund fees may apply for certain tickets based on their fare conditions.
Your cancellation cost may therefore depend on:
- Fare type
- Route
- Ticket conditions
- Date of cancellation
- Whether the ticket has been partially used
- Whether the booking is subject to special fare restrictions
- Applicable taxes and charges
Always check the fare conditions before confirming your cancellation.
Singapore Airlines Refund Policy
Singapore Airlines’ refund rules distinguish between voluntary refunds and refunds resulting from an airline-initiated disruption.
A voluntary refund occurs when you decide not to travel and request cancellation yourself. The refund is calculated according to the applicable fare rules and may be subject to cancellation or refund charges.
Singapore Airlines’ Conditions of Carriage state that not all tickets qualify for a refund and that the applicable carrier regulations determine the amount payable.
For a non-refundable ticket, Singapore Airlines states that only refundable taxes will generally be returned.
Singapore Airlines Non-Refundable Ticket Cancellation
If you purchased a non-refundable Singapore Airlines ticket, cancelling your booking does not normally result in a refund of the airfare.
Singapore Airlines states that when a non-refundable ticket is cancelled, only refundable taxes will be refunded. A cancellation/refund fee may also apply in applicable situations.
Because fare rules can differ, passengers should review the conditions attached to their particular ticket before cancelling.
Singapore Airlines Refundable Ticket Cancellation
If your Singapore Airlines ticket was purchased on a refundable fare, you can generally cancel the booking and request a refund.
Singapore Airlines allows eligible refundable tickets to be cancelled online. However, cancellation or refund fees may apply depending on the fare conditions.
The refund amount is therefore not necessarily equal to the original amount paid.
How to Cancel Singapore Airlines Flight Online
Singapore Airlines provides an online option for eligible bookings.
Steps to Cancel Singapore Airlines Flight:
- Visit the official Singapore Airlines website.
- Open Manage Booking.
- Enter your booking reference.
- Enter the required passenger details.
- Retrieve your reservation.
- Select Cancel booking.
- Review the cancellation and refund information.
- Confirm the cancellation.
- Submit the refund request if applicable.
- Keep your cancellation confirmation for your records.
Singapore Airlines’ current cancellation page allows passengers to review their booking and select the passengers they want to cancel.
Singapore Airlines Cancellation for Travel Agent Bookings
If you purchased your Singapore Airlines ticket through a travel agent, the cancellation process may need to be handled by the original ticketing agency.
Singapore Airlines’ Conditions of Carriage state that refunds are made by the carrier that originally issued the ticket or by an authorized agent where applicable.
Therefore, passengers who booked through a travel agency should contact the agency before cancelling their ticket.
Singapore Airlines Cancellation Due to Flight Disruption
If Singapore Airlines cancels your flight, significantly changes the schedule, cannot provide your confirmed seat, or causes you to miss a qualifying connection, different refund and rerouting rules may apply.
Under Singapore Airlines’ Conditions of Carriage, when certain flight disruptions occur, the airline may:
- Carry you on another available Singapore Airlines service.
- Reroute you to your destination.
- Use another carrier or surface transportation where applicable.
- Provide a refund for the applicable unused portion of the ticket.
The exact option available can depend on the circumstances and applicable laws and regulations.
Singapore Airlines Flight Cancellation Refund
If Singapore Airlines cancels a flight or is unable to provide the confirmed transportation, the refund is generally calculated based on the unused portion of the ticket, subject to the airline’s refund rules.
Passengers may also have the option of accepting an alternative flight or rerouting instead of receiving a refund.
Singapore Airlines Refund for Partially Used Ticket
If you have already used part of your Singapore Airlines ticket, the refund calculation can be different from that of a completely unused ticket.
Singapore Airlines’ Conditions of Carriage state that voluntary and involuntary refunds are calculated with respect to the unused portion of the ticket, subject to the applicable carrier regulations.
Therefore, passengers should not assume that a partially used ticket will receive a simple percentage refund.
Singapore Airlines No-Show Policy
A no-show can occur when a passenger fails to travel on a booked flight without properly cancelling or changing the reservation.
No-show charges may apply according to the fare conditions. Singapore Airlines fare rules can contain separate cancellation and no-show provisions, and the applicable conditions can vary by fare.
To reduce the possibility of additional charges or complications, contact Singapore Airlines before departure if you know that you will not be travelling.
Singapore Airlines Cancellation Before Departure
If you know that you cannot travel, it is generally better to cancel the booking before the scheduled departure rather than simply failing to show up.
The amount refunded will depend on your fare conditions and whether the ticket is refundable.
Singapore Airlines’ Conditions of Carriage state that passengers should contact the airline or the entity from which the ticket was purchased if they wish to change their travel plans or cannot travel as booked.
Singapore Airlines Refund Processing Time
Singapore Airlines states in its FAQ that refunds may take up to 6 weeks to be credited back to the original payment method, depending on the bank’s processing time. If the refund has not been received after six weeks, passengers are advised to contact Singapore Airlines.
The actual time can therefore vary depending on the payment method and financial institution.
Singapore Airlines Refund to Credit or Debit Card
Singapore Airlines states that refunds for eligible cancelled tickets are credited to the credit or debit card used to purchase the ticket.
If you used a third-party payment method or travel agency, the refund process can be different.
Singapore Airlines Cancellation After Check-In
If you have already checked in but later decide not to travel, contact Singapore Airlines as soon as possible rather than simply failing to board.
Depending on the ticket and booking conditions, cancellation or refund rules may differ after check-in or after the scheduled departure time.
The airline’s Conditions of Carriage also require passengers who do not intend to use one or more flight sectors to provide prior notification; otherwise, Singapore Airlines may cancel unused sectors.
Can I Cancel Only One Segment of a Singapore Airlines Booking?
Singapore Airlines’ FAQ states that passengers cannot cancel just one segment of a flight booking online. The full flight, including connecting flights, must be cancelled through the applicable process.
If you need to retain part of your itinerary, Singapore Airlines suggests creating a new booking and then requesting a refund for the original booking, subject to the fare conditions.
This is particularly important for passengers with multi-segment itineraries.
Singapore Airlines Cancellation Policy for Award Tickets
Award bookings can have conditions that differ from normal cash fares.
Passengers who booked a flight using KrisFlyer miles should check the applicable award-ticket conditions before cancelling. Cancellation, refund and mileage-reinstatement rules may differ from those applicable to a standard paid ticket.
Do not assume that the cancellation conditions for a cash fare will automatically apply to an award booking.
Singapore Airlines Cancellation Policy for Children and Infants
Cancellation conditions can vary depending on the ticket type and passenger category.
Some fare rules may treat infants differently from adults or children. Singapore Airlines’ fare conditions can specify different treatment for infants without a seat.
Passengers travelling with children or infants should check the fare conditions attached to each passenger’s ticket.
Singapore Airlines Cancellation Policy for Group Bookings
Group bookings can have separate fare and cancellation conditions.
Singapore Airlines’ group fare rules may include specific cancellation deadlines, cancellation fees, and no-show provisions. The exact conditions depend on the group booking and fare agreement.
If you are travelling as part of a group, contact the group booking department or travel agency handling the reservation before cancelling.
Final Thoughts
The Singapore Airlines Cancellation Policy depends largely on the fare conditions attached to your ticket. Refundable fares generally provide greater flexibility, while non-refundable tickets normally provide only refundable taxes when cancelled.
Singapore Airlines also offers a specific 24-hour penalty-free cancellation rule for flights to or from the USA, provided the booking was made at least one week before departure.
If your flight is cancelled or significantly disrupted by Singapore Airlines, you may have options such as rebooking, rerouting, or a refund for the unused portion of your ticket.
Before cancelling your booking, always check the fare conditions and cancellation deadline associated with your reservation. This can help you understand whether a refund is available and whether any cancellation charges will be deducted.
Singapore Airlines Cancellation Policy FAQs
Yes. Eligible Singapore Airlines bookings can be cancelled according to the fare conditions. Refundable tickets may qualify for a refund, while non-refundable tickets generally provide only refundable taxes.
For flights to or from the USA, Singapore Airlines allows cancellation without penalty within 24 hours of booking when the reservation was made at least one week before departure.
Not always. Cancellation or refund fees may apply depending on the fare conditions.
Generally, only refundable taxes are returned when a non-refundable ticket is cancelled.
There is no single cancellation fee for every Singapore Airlines ticket. The applicable charge depends on the fare conditions attached to your booking.
Go to Manage Booking, enter your booking reference and passenger details, select Cancel booking, and follow the instructions.
Singapore Airlines states that refunds may take up to 6 weeks to reach the original payment method, depending on the bank’s processing time.
Depending on the circumstances, Singapore Airlines may offer another flight, rerouting, or a refund for the applicable unused portion of the ticket.
Singapore Airlines says you cannot cancel only one segment of the flight online. The full flight, including connecting flights, must be cancelled through the applicable process.
Contact the travel agency that issued your ticket. Refunds are generally processed by the original ticketing carrier or an authorized agent.
It depends on your ticket’s fare conditions and no-show rules. Some fares may impose additional no-show or cancellation charges.