Need to cancel your Cebu Pacific flight because your travel plans have changed? The Cebu Pacific cancellation policy explains when you can cancel a booking, whether you can receive a refund or Travel Fund, and what options are available if Cebu Pacific cancels or significantly changes your flight.
Cebu Pacific bookings are generally non-refundable for personal reasons. However, passengers who purchased the GO Flexi Fare Bundle or CEB Flexi add-on can voluntarily cancel their flight and convert the eligible booking value to a Travel Fund. Different rules apply when the airline cancels or disrupts a flight.
Can I Cancel My Cebu Pacific Flight?
Yes, but voluntary cancellation depends on the fare or add-on included in your booking.
Cebu Pacific states that GO Basic and GO Easy fares do not allow voluntary cancellation. If your booking includes GO Flexi or CEB Flexi, you can cancel the flight up to 2 hours before departure and convert the eligible amount into a non-expiring Travel Fund.
If Cebu Pacific cancels your flight or makes an eligible schedule change, separate disruption options may include rebooking, Travel Fund, or a refund.
What Is the Cebu Pacific 24-Hour Cancellation Policy?
Cebu Pacific does not have a general 24-hour free-cancellation rule for all bookings.
Its current fare rules state that GO Basic and GO Easy bookings cannot be voluntarily cancelled, while GO Flexi and CEB Flexi provide voluntary cancellation flexibility.
Therefore, you should not assume that you can cancel a Cebu Pacific ticket for free simply because you booked it within the last 24 hours.
Which Cebu Pacific Fares Can Be Cancelled?
Your cancellation options depend on the fare bundle attached to your booking.
| Cebu Pacific Fare | Voluntary Cancellation |
|---|---|
| GO Basic | Not allowed |
| GO Easy | Not allowed |
| GO Flexi | Allowed |
| CEB Flexi Add-on | Allows eligible voluntary cancellation |
GO Flexi and CEB Flexi allow eligible passengers to cancel their flight and convert the eligible booking value into a Travel Fund.
What Is Cebu Pacific CEB Flexi?
CEB Flexi is an optional add-on that provides additional flexibility when your travel plans change.
With CEB Flexi, you can voluntarily cancel your flight up to 2 hours before departure and convert the eligible value of your booking into a non-expiring Travel Fund.
CEB Flexi itself is not added after the booking has been completed, so passengers who want this flexibility need to select it during the booking process.
How Much Do I Get Back With CEB Flexi?
When you voluntarily cancel a flight with CEB Flexi, the entire amount paid for the booking is not necessarily converted into the Travel Fund.
The eligible Travel Fund conversion can include:
- Fare and taxes
- Unused add-ons
- Administration and handling fees
The following are excluded from the Travel Fund conversion:
- Philippine Travel Tax
- CEB TravelSure Insurance cost
- CEB Flexi cost
- Certain flight fees, such as applicable hold or cancellation fees
The Philippine Travel Tax and eligible TravelSure amount may be handled separately according to Cebu Pacific’s applicable refund rules.
How Do I Cancel a Cebu Pacific Flight?
If your booking includes CEB Flexi, you can cancel your eligible flight through the Cebu Pacific app.
Follow these steps:
- Open the Cebu Pacific app.
- Log in to your MyCebuPacific account.
- Go to Manage Booking.
- Select the booking you want to cancel.
- Tap Cancel Flight/s under Modify Flight.
- Select the flight or flights you want to cancel.
- Review the cancellation information.
- Confirm the cancellation.
- Your eligible booking value will be converted to a Travel Fund.
Cebu Pacific requires a MyCebuPacific account for booking changes. The Travel Fund is generally stored in your account or booking reference and can be used for future travel.
How Late Can I Cancel a Cebu Pacific Flight?
Eligible voluntary cancellations can be made up to 2 hours before the scheduled departure.
Cebu Pacific states that bookings cannot be managed through the normal online process when the flight is less than 2 hours away.
If you have a disrupted flight, different procedures and options may apply.
Can I Cancel a Cebu Pacific Flight Without CEB Flexi?
For most regular bookings, no.
Cebu Pacific states that voluntary cancellation is available when the booking includes the GO Flexi Fare Bundle or CEB Flexi add-on. Without these options, passengers may generally rebook instead, subject to applicable change fees and fare differences.
Personal reasons, schedule conflicts, change of plans, incorrectly booked flights, and travel-document problems do not normally qualify for voluntary cancellation.
Can I Get a Refund If Cebu Pacific Cancels My Flight?
Yes. If Cebu Pacific cancels your flight, you have different options from those available for a voluntary cancellation.
According to Cebu Pacific’s current passenger-rights information, passengers affected by a cancellation can choose one of the following:
- Re-accommodation on the next available flight
- Free rebooking within 30 days before or after the original schedule
- Conversion to a Travel Fund
- Refund to the original form of payment
The available options may depend on the circumstances of the disruption.
What Happens If Cebu Pacific Changes My Flight Schedule?
If Cebu Pacific changes your flight schedule by 1 hour or more, the airline currently provides certain flexible options.
Eligible passengers can generally:
- Rebook for free within 30 days before or after the original schedule, or
- Convert the booking value into a Travel Fund.
A schedule change of less than one hour does not provide the same disruption options under Cebu Pacific’s current passenger-rights guidance.
Can I Get a Refund for a Delayed Cebu Pacific Flight?
The available options depend on the length and circumstances of the delay.
For certain delays of 4 hours or more before boarding, Cebu Pacific states that passengers may choose not to board and can select options such as:
- Free rebooking within 30 days before or after the original schedule
- Travel Fund
- Refund to the original form of payment
For a disrupted flight, check the options presented in Manage Booking or the Self-Service Disruption Portal.
What If I Miss My Cebu Pacific Flight?
If you do not use your flight or become a no-show, Cebu Pacific states that the fare and other applicable fees will be forfeited and the flight will be considered flown.
Therefore, if you know you cannot travel, it is better to manage the reservation before departure rather than simply missing the flight.
Can I Cancel Because of Personal Reasons?
Cebu Pacific generally does not allow voluntary cancellation simply because your plans have changed.
The airline specifically lists the following as reasons that do not qualify for flight cancellation:
- Personal reasons
- Schedule conflicts
- Change of travel plans
- Incorrectly booked route or date
- Visa denial or delay
- Passport issuance delay
If your booking has CEB Flexi or another applicable flexible option, you may still be able to cancel under that product’s conditions.
Can I Cancel a Cebu Pacific Flight Because of Medical Reasons?
Medical situations can be handled separately from ordinary voluntary cancellations.
Cebu Pacific states that passengers who cannot travel because of medical reasons or death/bereavement should check its dedicated refund process or contact the airline through its official channels.
You may be asked to provide supporting documentation before a refund request is processed.
How Do I Request a Cebu Pacific Refund?
If your situation qualifies for a refund, you can use Cebu Pacific’s available online support channels.
For a disrupted flight, the process generally involves:
- Open Manage Booking.
- Retrieve your affected reservation.
- Select the disrupted flight.
- Choose View Options.
- Open the cancellation options.
- Select Request for refund.
- Review the refund information.
- Confirm your request.
Cebu Pacific states that the refund amount may not equal the original amount paid because certain fees may be non-refundable.
How Long Does a Cebu Pacific Refund Take?
For eligible refunds related to flight disruptions, Cebu Pacific states that refunds are processed within 15 days in the original form of payment. Depending on the payment method, the actual time for the credit to appear can take longer.
For bookings made through an online travel agency, the refund process may need to be handled through the agency, and the time required to receive the funds can depend on the payment method.
What Is a Cebu Pacific Travel Fund?
A Travel Fund is a credit that can be used toward future Cebu Pacific travel.
When an eligible CEB Flexi booking is voluntarily cancelled, the applicable booking value is converted into a non-expiring Travel Fund.
For disrupted flights, passengers may also have the option to convert the eligible value into a Travel Fund instead of requesting a refund or rebooking.
What Happens to My Add-Ons When I Cancel?
The treatment of add-ons depends on how the cancellation is made.
With CEB Flexi, Cebu Pacific states that eligible unused add-ons can be included in the Travel Fund conversion. However, certain items, including the CEB Flexi cost and TravelSure cost, are excluded or handled separately.
If your flight is disrupted and you rebook, most eligible pre-purchased add-ons generally carry over to the new flight.
Can I Cancel a Cebu Pacific Booking Made Through a Travel Agency?
If you booked through a travel agency or online travel agency, you may need to contact the agency to process the cancellation or refund.
Cebu Pacific states that agency bookings can be subject to the agency’s process. For refunds, passengers may also contact Cebu Pacific through its official channels depending on the booking circumstances.
Important Cebu Pacific Cancellation Rules
Before cancelling your flight, remember these important points:
- GO Basic and GO Easy fares do not allow voluntary cancellation.
- GO Flexi and CEB Flexi provide voluntary cancellation flexibility.
- Eligible CEB Flexi cancellations can be made up to 2 hours before departure.
- CEB Flexi cancellations are converted to a non-expiring Travel Fund.
- The entire booking amount is not necessarily converted into Travel Fund.
- Personal reasons and changes of plans generally do not qualify for a normal refund.
- No-show flights can result in the fare and fees being forfeited.
- If Cebu Pacific cancels your flight, you may have rebooking, Travel Fund, or refund options.
- A schedule change of 1 hour or more can provide flexible options.
- Eligible disrupted-flight refunds are processed within 15 days in the original form of payment.
- Third-party bookings may need to be handled through the original travel agency.
Frequently Asked Questions
Yes, but voluntary cancellation depends on your fare or add-on. GO Flexi and CEB Flexi allow eligible voluntary cancellations, while GO Basic and GO Easy do not.
Cebu Pacific does not provide a general 24-hour free-cancellation rule for all bookings. The cancellation rules depend on your fare, add-ons, and the circumstances of the cancellation.
Generally, voluntary cancellation is not available without GO Flexi or CEB Flexi. You may still have rebooking options subject to applicable fees and fare differences.
If you have an eligible CEB Flexi booking, voluntary cancellation is available up to 2 hours before departure.
You may be able to choose re-accommodation, free rebooking within the applicable 30-day window, Travel Fund, or a refund to your original payment method.
Generally, no. Cebu Pacific states that no-show or unused flights can result in the fare and applicable fees being forfeited and the flight being considered flown.
For eligible disrupted-flight refunds, Cebu Pacific states that refunds are processed within 15 days in the original form of payment.
Personal reasons, schedule conflicts, and changes of plans generally do not qualify for voluntary cancellation. An applicable Flexi product may provide cancellation flexibility.
Medical and bereavement cases are handled separately. Cebu Pacific asks affected passengers to approach its official support channels and may require documentation for a refund request.