The Sun Country Airlines Cancellation Policy explains what happens when passengers need to cancel a flight, request a refund, or receive a Flight Credit. Sun Country generally treats many fares as non-refundable, but eligible passengers may receive a Flight Credit when they voluntarily cancel an unused ticket. The airline also provides a 24-hour cancellation option for qualifying bookings when the first scheduled flight is at least seven days away at the time of booking.
Understanding Sun Country’s cancellation rules before changing your reservation can help you determine whether you may receive a refund, Flight Credit, or no credit.
Sun Country Airlines 24-Hour Cancellation Policy
Sun Country allows passengers to cancel an entire itinerary within 24 hours of booking and receive a full refund when specific conditions are met.
The scheduled departure of the initial flight must be at least 168 hours (7 days) away when the reservation is made. When these conditions are satisfied, Sun Country’s Contract of Carriage provides for a full refund.
For example, if you book a Sun Country flight today and the first flight is scheduled more than seven days later, you can generally cancel the entire itinerary within 24 hours and receive a full refund.
Can I Cancel a Sun Country Flight After 24 Hours?
Yes, you can request cancellation after the first 24 hours, but the result depends on the fare and applicable Sun Country rules.
For eligible voluntary refunds, Sun Country may issue a Flight Credit instead of returning money to the original payment method. The airline states that voluntary Flight Credits are generally valid for one year from the booking date of the flight for which the credit was issued.
Non-refundable fares generally do not qualify for a voluntary cash refund.
Sun Country Airlines Cancellation Fees
Cancellation costs can depend on the fare, ticket conditions, and whether a passenger qualifies for a refund or Flight Credit.
Sun Country’s Contract of Carriage states that issued Flight Credits can be subject to applicable change fees. Therefore, passengers should review the terms associated with their specific reservation before confirming a cancellation.
Because fees and eligibility can vary, it is better to check the amount shown for your reservation rather than relying on one fixed cancellation-fee amount.
Sun Country Flight Credit After Cancellation
If an eligible passenger voluntarily cancels a ticket that qualifies for a Flight Credit, Sun Country can issue credit for the applicable unused value.
According to the airline’s Contract of Carriage:
- An unused eligible ticket can receive a Flight Credit based on the applicable fare and charges.
- If part of the ticket has already been used, the credit can be based on the difference between the applicable ticket value and the transportation already used.
- Non-refundable fares generally do not qualify for voluntary refunds.
- Flight Credits are generally valid for one year from the booking date of the flight for which the credit was issued.
Sun Country Refund Policy
Sun Country distinguishes between voluntary refunds and refunds that result from situations such as airline cancellations, delays, schedule changes, or inability to provide transportation.
For voluntary cancellations, qualifying passengers may receive a Flight Credit rather than a cash refund. The 24-hour cancellation exception allows a full refund when the applicable conditions are met.
When a refund is due under the airline’s rules, Sun Country’s Contract of Carriage provides specific timing and payment-method requirements.
Sun Country Cancellation Due to Personal Reasons
If you can no longer travel because of a personal reason, you should review your reservation’s fare conditions and Sun Country’s cancellation options.
Depending on the ticket, you may be able to cancel and receive a Flight Credit, while a non-refundable fare may not qualify for a voluntary cash refund.
If you purchased travel insurance separately, any reimbursement for a covered reason depends on the terms of that insurance policy.
How to Cancel a Sun Country Flight
Passengers can manage their trip through Sun Country’s online tools.
General steps include:
- Visit the Sun Country Airlines website.
- Open the trip-management section.
- Enter your confirmation or reservation details.
- Select the applicable flight.
- Review the available cancellation options.
- Check whether the reservation qualifies for a refund or Flight Credit.
- Confirm the cancellation.
- Save your cancellation confirmation.
Sun Country also provides a mobile app that allows customers to manage travel information and check flight status.
Sun Country Cancellation Within 7 Days of Departure
The seven-day period is important because Sun Country’s 24-hour full-refund rule requires the first scheduled flight to have been at least 168 hours away when the booking was made.
If you book a flight that departs less than seven days later, the standard 24-hour full-refund exception does not apply under this rule.
Other cancellation and refund provisions can still depend on the fare and circumstances of the reservation.
Sun Country No-Show Policy
Passengers should not simply miss their flight without reviewing the applicable cancellation rules.
A no-show can affect the value of the unused ticket and any remaining itinerary. The exact consequences depend on the applicable Sun Country fare and conditions.
If you know that you cannot travel, it is generally better to review the available cancellation or change options before departure.
Sun Country Flight Cancellation by the Airline
A passenger cancellation is different from a cancellation or significant disruption initiated by Sun Country.
Sun Country’s Contract of Carriage contains separate provisions covering flight delays, misconnections, cancellations, and schedule changes. When these provisions apply, passengers may have different refund or transportation options from those available for a voluntary cancellation.
If Sun Country cancels or significantly changes your flight, check the notification from the airline and the options associated with your reservation.
Sun Country Cancellation Due to Flight Delay
When a flight is delayed, the applicable options depend on the circumstances and the provisions of Sun Country’s Contract of Carriage.
Passengers should check their flight status and any communication from Sun Country before canceling voluntarily, because a passenger-initiated cancellation can be treated differently from an airline-caused disruption.
Sun Country Cancellation and Travel Credit
A Flight Credit can be useful when a passenger cannot travel but the reservation does not qualify for a cash refund.
Sun Country’s Contract of Carriage states that qualifying voluntary Flight Credits can generally be used as full or partial payment for another Sun Country flight and are valid for one year from the booking date of the original flight.
Passengers should check the credit terms before booking a new flight.
Sun Country Cancellation Policy for Non-Refundable Tickets
Non-refundable fares are subject to additional restrictions.
Sun Country’s Contract of Carriage states that no voluntary refund is given for tickets issued as non-refundable fares, subject to the specific exceptions and provisions contained in the contract.
This means passengers with non-refundable tickets should not automatically expect a cash refund when they cancel voluntarily.
Depending on the circumstances, a Flight Credit or another applicable remedy may be available.
Sun Country Cancellation Policy for Round-Trip Tickets
If a round-trip reservation contains non-refundable fare components, those components remain subject to the applicable non-refundable restrictions.
Sun Country’s Contract of Carriage specifically states that tickets wholly or partially comprised of round-trip non-refundable fares are not eligible for voluntary refunds.
If you have already used one portion of a ticket, the calculation of any eligible Flight Credit can also depend on the value of the transportation already used.
Sun Country Cancellation Policy at a Glance
| Cancellation Situation | Sun Country Policy |
|---|---|
| Cancel within 24 hours | Full refund if the qualifying conditions are met |
| Departure at booking | Initial flight must be at least 7 days away for the 24-hour full-refund rule |
| Cancel after 24 hours | Depends on fare and applicable rules |
| Voluntary cancellation | Eligible tickets may receive Flight Credit |
| Non-refundable fare | Generally no voluntary cash refund |
| Flight Credit validity | Generally 1 year from original booking date |
| Partially used ticket | Credit calculation can depend on used transportation |
| Airline cancellation | Separate refund/rebooking rules may apply |
| Flight delay or schedule change | Options depend on the circumstances and applicable rules |
These are general rules. The exact result can depend on the fare, itinerary, ticket status, and reason for cancellation.
How Long Is a Sun Country Flight Credit Valid?
Sun Country states that a Flight Credit issued under its voluntary-refund provisions is valid for one year from the booking date of the flight for which the Flight Credit was issued. It can be used as full or partial payment for eligible Sun Country flights.
Passengers should check the credit details associated with their reservation before making a new booking.
Sun Country Cancellation Policy for Vacation Packages
If your booking includes additional travel products or a vacation package, the cancellation terms can differ from those for a standard airline-only ticket.
Review the terms associated with the specific package before canceling. Do not assume that the airline-ticket cancellation rules automatically apply to every component of a vacation booking.
Sun Country Cancellation Policy for Award or Special Bookings
If your reservation was made using promotional pricing, rewards, credits, or another special booking arrangement, additional conditions may apply.
Passengers should review the conditions associated with the specific reservation and contact Sun Country if the cancellation terms are unclear.
Final Thoughts
The Sun Country Airlines Cancellation Policy depends mainly on the type of fare, when the reservation is canceled, and whether the cancellation is voluntary or caused by an airline disruption.
The most important rule is the 24-hour cancellation exception: a full refund is available when the entire itinerary is canceled within 24 hours of booking and the first scheduled flight was at least seven days away at the time of booking. Outside that exception, non-refundable fares generally do not receive voluntary cash refunds, although qualifying passengers may receive a Flight Credit.
Before canceling, review the terms attached to your specific reservation so you know whether you are receiving a refund, Flight Credit, or another available option.
Frequently Asked Questions About Sun Country Cancellation Policy
Yes. Sun Country provides a full-refund exception when the entire itinerary is canceled within 24 hours of booking and the initial flight was scheduled at least 168 hours, or seven days, away when the booking was made.
Yes, but the result depends on the fare and applicable rules. Eligible voluntary cancellations may result in a Flight Credit, while non-refundable fares generally do not qualify for a voluntary cash refund.
Cancellation costs can depend on the reservation and applicable fare rules. Sun Country’s Contract of Carriage states that Flight Credits can be subject to applicable change fees.
Generally, a non-refundable fare does not qualify for a voluntary cash refund. However, separate rules can apply when the airline cancels a flight or another refund provision in the Contract of Carriage applies.
An eligible voluntary cancellation can result in a Sun Country Flight Credit rather than a cash refund. The credit is generally valid for one year from the booking date of the original flight.
Sun Country states that Flight Credits issued under its voluntary-refund provisions are valid for one year from the booking date of the flight for which the credit was issued.
Airline-initiated cancellations are handled under separate provisions of Sun Country’s Contract of Carriage. Depending on the circumstances, passengers may have refund or alternative transportation options.
You can request cancellation, but whether you receive a cash refund or Flight Credit depends on the fare and applicable rules. If you have travel insurance, reimbursement may depend on the policy’s covered reasons.
Use Sun Country’s trip-management tools or contact the airline for assistance. Review the refund or Flight Credit information before confirming the cancellation.